Return Policy

1. Overview

At The Fashione, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines outlined below.

2. Return Eligibility

Time Frame: Returns must be initiated within 30 days of receiving your order.
Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
Exclusions: Custom or personalized items, and sale or clearance items are not eligible for return.

3. How to Return an Item

1. Request a Return: Contact our customer service team at [Insert Contact Email] to initiate a return. Provide your order number and reason for return.
2. Return Authorization: We will issue a Return Authorization Number (RAN) and provide instructions for returning the item.
3. Package the Item: Securely package the item with the original tags and packaging. Include the RAN in the package.
4. Ship the Item: Send the package to the return address provided. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

4. Refunds

Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method. Shipping charges are non-refundable.

5. Exchanges

Policy: We do not offer direct exchanges. To receive a different item, please return the original item for a refund and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the return shipping costs.

7. Contact Us

For any questions or assistance with returns, please reach out to our customer service team

Thank you for shopping at The Fashione. We appreciate your business and are here to help ensure a smooth return process.